Shipping Policy

 

Within Australia

 

 We deliver all our orders to you via the Australia Post Standard shipping at a rate of $4.95 for all order over $100.00 we offer free standard shipping.We offer express shipping Austalia wide for a flat rate of $6.00.  If orders are received before 1pm EST* on a business day, it will be sent that day. We aim to have the order to you within 2 -5 working days 

 

Damage or loss in transit is rare however if this does occur we will take responsibility. Please contact us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes. 

 

International Postage

 

 if you are a customer not living in Australia, we can deliver your products to you.

 

You will pay the flat rate of $12.95 to New Zealand or $25.00 for all other countries freight charge. However it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax.

 

Sold out

 We update our site's product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order we will give you a refund immediately. If it is an item we can re-order, we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.